|
| |
|
Within 30 days of your purchase, items can be returned
to Mustang Depot for a refund. There is a 20%
restocking fee imposed on all goods returned for a
refund! In-Store Credits can be issued in the full amount
less shipping charges! Shipping charges are always
non-refundable!
Either way, it's necessary to obtain a Return Goods
Authorization (RGA) number from Mustang Depot. Obtaining an
RGA number ensures that the return process is handled efficiently
and that credits are issued in a timely manner.
Within 30 days of receipt of items purchased from
Mustang Depot, customers may choose to return:
 | Any new item in original packaging and original/unused
condition. | Any used Core, as long as it is shipped in the box that
contained the new product.
|
| Any item received in a damaged or defective condition.
| Any item received in error. |
| |
Goods Not Accepted for a Return
| If you purchase a product and find it doesn't fit due to any
modification to the car from stock (ie. Engine Swap,
Transmission Swap). |
| No return on electrical parts, books, special
order items, or items we disclaim in advance. |
| If you install the item(s), it will be deemed
un-returnable
|
|
| Obtaining
a Return Goods Authorization Number
|
|
When you plan
to return items via UPS to Mustang Depot, it's necessary to
obtain a Return Goods Authorization (RGA) number. RGA numbers
help us process returns quickly and efficiently. Please Call (702)
262-0011 or go here Contact Us
for your RGA number request. Please include the reason for
the return, date the order was placed, your order number, name,
phone number, and shipping address. |
| Returning
Items to MustangDepot.com
|
|
Simply take
your package to any location that has regularly scheduled UPS
pick-ups. You may want to check with your place of employment to
see if they have regular UPS pick-ups. Or, you can call
1-800-PICK-UPS (1-800-742-5877) or visit the UPS Web site at www.ups.com/using/services/locate/locate.html.
As long as your return address label is attached and the RGA
number is included, it will insure the prompt and efficient
handling of your return. Please note, you must insure the
item with UPS for the total amount of the sale! |
| Credit
and Return Shipping Costs
|
Upon receipt of your returned item, you will be issued
credit for the original purchase price and applicable sales tax.
Core credits will also be processed within 15 business days.
If the reason for your return was caused by Mustang Depot or
one of our business partners (i.e., damaged or defective items,
wrong part shipped), we will cover the freight charges on the
replacement items. All other returns (i.e., didn't want,
doesn't like) will be limited to the invoiced purchase price of the
unit(s) less a 20%
restocking fee, and less packaging and/or shipping charges. In-store
credits can be issued for the full purchase price of the goods, less
packaging and/or shipping charges. All in-store credits issued are good for
10
days from the issue date of the credit. After 10 days, a refund will
be issued less the 20% restocking fee. So we suggest using any
credits immediately. |
| Returning
Used Cores
|
If you have
paid a core charge for an item purchased from Mustang Depot,
you are eligible for core credit upon return of the old core unit.
Used cores can be returned at any time provided the replacement
parts were purchased at Mustang Depot and that they are shipped
back in the box you received with the new product.
You can return used cores by shipping via UPS to Mustang Depot
or to Mustang Depot partners for a refund of core charges.
Either way, you must first obtain a Return Goods Authorization (RGA)
number. Be sure to state "used core" as the reason for
your return.
Before returning your core, be sure to drain fluids from the core
and place it in a plastic bag to prevent leakage. Then pack it in
the box that contained the new part you purchased from
Mustang Depot.
If you have any questions about Mustang Depot's Return Policy,
please contact a
Customer Support representative
Contact
Us |
|
Thank
you for shopping Mustang Depot |
|
